1. Cancellation policy
- 3 days before the service date we will refund 100 %
- 2 days before the service date we will refund 50 %
- 1 days before the service date or same day we will refund 0 %
the refund will be in the same payment method you used .
2. DATA COLLECTED
To provide superior Customer Service to our guests your Personal Information is collected to assist us in making your reservation and providing the services you request, to ensure we meet your needs while you are staying with us and/or to allow us to contact you in relation to matters that arise from your stay with us.
Our goal is to provide you with superior customer service, whether you stay with us once or many times. By keeping certain stay related Personal Information on file, such as information regarding guest history, guests have the ability to confirm prior transactions and reconcile statements or invoices.
To keep our guests informed we may use the Personal Information you provide to send you newsletters regarding our properties and to advise you of promotions or to inform you of offers or other information that may be of interest to you.
If you do not wish to receive information from Blue Lagoon Diving Center , you may indicate your wishes on your registration card when you stay with us or you may advise one of our properties, unsubscribe to our newsletter or send an e-mail to: online@bluelagoonsharm.com.
3. How do we store your personal information.
Your Personal Information may be stored, used under local laws and may be accessed by the courts, law enforcement and national security authorities with or without notice to you.
1. At Diving Center
Blue Lagoon Diving Center store all Personal Information on a secure server, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information. Blue Lagoon Diving Center as manager of the property, may use your Personal Information to create a guest profile that is stored in our property management systems.
The stored guest profile information may include guest name, address, phone numbers a copy of the passport information page and e-mail address. The guest profile may also include certain information regarding your service preferences.
2. In Our Marketing Databases
Here at Blue Lagoon Diving Center we maintain databases of Guest information which are used for marketing, promotional and research purposes.
Guests will only receive such information if they have provided permission on their hotel registration form, on Blue Lagoon Diving Center web site, or in some other form. Any information we send will provide a clear notice of how to discontinue receiving promotional materials.
4. How we collect the data
When Making a Reservation:
You can search for rates, and information about the services we provide at our resort without providing any Personal Information. Visitors to www.bluelagoonsharm.com who elect to make reservation enquiry online will be required to complete our Contact application or contact us directly by email to online@bluelagoonsharm.com
When you fill out our online contact form you will be asked to provide specific Personal Information, including your name, email address and contact information, as well as diving certification information and other fields related to your diving interests that helps use to respond with relevant information, rates and packages that align with your booking requirements.
Your transmittal of your Personal Information shall constitute your acknowledgment and agreement to the terms and conditions contained in this Privacy Policy.We also may combine information from a number of web visitors in a way that does not identify any user, in order to identify user patterns.
5. Insurance
Blue Lagoon Diving center has insurance for all divers during the services
6. SECURITY MEASURES6
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
7. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
8. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.